Orders & Payments

What payment methods do you accept?

We accept all major payment methods through our secure checkout process powered by Payu.

Can I cancel my order?

Orders can be cancelled before they are processed and shipped. Please contact us immediately at support@discountstation.in if you need to cancel an order.

Do you offer exchanges?

We don't offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

How can I contact customer support?

You can reach us through:

  • Email: support@discountstation.in
  • Address: Discount Station, Hyderabad, Telangana, India – 500030

What payment gateways do you use?

We use PayU as our secure payment gateway, integrated through Shopify's payment system. PayU is one of India's leading payment processors, ensuring safe and reliable transactions for all your purchases.

Is it safe to pay on your website?

Yes, absolutely! All payments are processed through PayU's secure payment gateway with industry-standard encryption and security protocols. We never store your complete card details on our servers. PayU is PCI-DSS compliant, ensuring your payment information is protected.

Returns, Refunds & Exchanges

What is your return policy?

We accept returns within 7 days from the delivery date. Items must be:

  • Unused and unworn
  • In original condition with intact packaging and tags

How to Return: You must request return approval before sending items back. Contact us at support@discountstation.in to initiate a return.

How do I return a damaged or defective item?

If you receive a damaged or defective item, please report it within 48 hours of delivery with photos or videos.

Contact support@discountstation.in and we'll cover the return shipping costs for:

  • Damaged items
  • Defective items
  • Incorrect items

Which items cannot be returned?

The following items are non-returnable:

  • Personal care products
  • Customized items
  • Gift cards

All other items can be returned within 7 days if they meet our return conditions.

How long does it take to get my refund?

Once your return is approved and received, refunds are processed to your original payment method within 7-10 business days.

Why was my payment declined?

Payment declines can happen for several reasons: insufficient funds, incorrect card details, bank security restrictions, or daily transaction limits. Please verify your payment information and try again. If the issue persists, contact your bank or try an alternative payment method. You can also reach us at support@discountstation.in for assistance.

Shipping & Delivery

How long does shipping take?

We offer free standard shipping on all orders within India. Orders are processed within 2-5 business days after confirmation, and delivery typically takes 5-10 business days after dispatch.

You'll receive tracking information via email once your order ships. Please note we don't ship on Sundays or public holidays.

Do you ship internationally?

Currently, we only ship within India. We offer free standard shipping to all locations across the country.

How can I track my order?

Once your order is dispatched, you'll receive tracking information via email. You can use this tracking number to monitor your shipment's progress.

What is your shipping address?

Discount Station
Hyderabad, Telangana, India – 500030

For more information, contact us at support@discountstation.in

Still have questions?

Our customer support team is ready to help you with any questions or concerns. We're committed to providing excellent service and support.

Contact Our Support Team