Refund & Return Policy

🔁 Refund & Return Policy

At Discount Station, we value customer satisfaction and aim to provide a transparent and fair return and refund process.

📦 Return Eligibility

We offer a 7-day return window, starting from the date you receive your order.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition
  • Original packaging, tags, and accessories must be intact
  • Proof of purchase (order ID or invoice) is required

📝 How to Request a Return

To initiate a return, please contact our support team at Email: support@discountstation.in

Please include your order number and reason for return.
Return requests must be approved before sending the product back. Items returned without approval will not be accepted.

📍 Return Address

Discount Station
Hyderabad, Telangana, India 500030

(Exact return instructions will be shared after return approval.)

🚚 Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, return shipping will be arranged or reimbursed by us
  • For all other eligible returns, return shipping costs may be borne by the customer

❗ Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing support@discountstation.in with clear photos or videos of the issue.

We will assess the issue and provide an appropriate resolution, which may include a replacement or refund.

🚫 Non-Returnable Items

The following items are generally not eligible for return:

  • Personal care or hygiene products
  • Customized or made-to-order products
  • Gift cards

This does not affect your rights in cases where an item is damaged or incorrect.

🔁 Exchanges

We currently do not offer direct exchanges.
If eligible, you may return the product and place a new order separately once the return is approved.

💳 Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved:

  • Refunds are processed to the original payment method
  • Processing time: 7–10 business days
  • Bank or payment gateway processing times may vary

If you do not receive your refund within 15 business days after approval, please contact us at support@discountstation.in.

📩 Contact Information

For any return or refund-related questions, reach out to us at:
support@discountstation.in